2022 Stor.ai Survey Report

The Path to Profitability for Grocery Retailers

In order to remain profitable in a highly competitive retail landscape, grocery retailers must deliver the services customers want and need. To achieve this, they can leverage the growing capabilities of AI and personalization tools, especially as hybrid in-store and online shopping increasingly characterize customer preferences.

Stor.ai surveyed 1,000 shoppers to better understand their shopping habits and how grocers can accommodate their needs.
Download this report for data-driven insights on the following key topics:

  • Consumers’ attitudes toward the growth of ultra-fast grocery delivery – and how retailers can respond
  • The impact of a new era of ‘hybrid shopping’ on retailers’ quest for profitability
  • The dos and don’ts for retailers seeking to improve their digital and ecommerce capabilities

Fill in the form to access the report

Key Conclusions

Grocers seeking to align themselves to customer expectations have to embrace the reality that fulfillment is more important than rapid delivery – customers care more about having the right items than the speed at which they receive them. The public is overwhelmingly reluctant to pay more for instant delivery – condemning instant delivery to a permanent lack of profitability.

Most Important Factor

Cost is the most important factor for consumers when choosing an online grocery provider. With rising inflation and a crunch on living costs, offering value for money is going to be key, regardless of platform. Any brand strategy adopted by grocers has to seamlessly fuse in-store and online shopping – with brand identities remaining consistent across all channels.

Get your copy of the Report Today