Frequently Asked Questions (FAQs) and Answers About our Platform
Your can have the insights you need from a single location to your whole enterprise from the real-time dashboards as part of our picking and fulfillment solution
Our app and dashboards will relieve those and provide additional efficiencies
These are not all of the questions we know you will have with regards to our platform and how you can use it and benefit from it. Hopefully these FAQs will provide enough information answer the most common questions and encourage to want to ask more. Every client we have is slightly different based on their store structure, needs, size and integrations needed. We would be happy answer any questions you have that you do not find and provide a demo and/or presentation based on what you are looking for.
Does your platform provide an all-encompassing customer experience?
Yes, our platform will handle an end-to-end relationship with the customer and integrate their in-store shopping history with their online so you have a single customer relationship.
Does your solution allow different pricing and product availability based on locations
YES. We build our solution for your organization from the ground up which allows for the flexibility for you to be able to set products and pricing by location.
Does your solution support personalized experiences?
Yes, you can personalize coupons, recipes, videos, marketing based on customer preferences, dietary needs and previous purchases, among other things
Can I brand your solution?
Yes, this is considered “white label” ecommerce and platform with the ability to do some visual tweaking of layouts based on your brand and preferences.
Does your solution include AI?
Yes, our AI is something we continuously expand capabilities for with regards to products, customer relationships and shopping experiences. It builds as your data builds.
Can you Integrate with any POS Solution?
We can integrate with any system. We have about 20 that we have integrated with already but we can work with you to integrate to almost any POS you are working with.
Does your solution support POD or deliver providers?
Yes, we have integrations with some companies and can always add additional ones if you have someone you work with already.
What marketing capabilities does your system include?
We can do personalized email and push notifications as well as SMS on demand based on what you are using it for and to be able to have real time communication with customers as orders are being fulfilled.
What is your long-term product development plan?
We constantly improve and refine features and functions based on the BI and AI components, marketplace and customer needs.
How do your integrations work?
We work with every customer based on their terms. Every integration is a custom integration with you based on your needs and platform. We do have two-way integrations for most customers in sharing data.
How do we minimize the risk for them – changing platforms?
With every new client we put together custom transition plans for customers based on how they are structured and how they need the process to work seamlessly. We plan in order to properly set expectations. We can provide you with a sample onboarding document if you need more information about this.
Do you have Loyalty / Marketing Programs Integration for check out?
Yes, however as an order gets finalized, the process for this and what has to be done is dependent upon your POS.